PRODUCTS
Where are your goods
made?
All our goods are hand
made in Melbourne, Australia.
Who designs your goods?
All goods are designed
in-house, exclusively for Barnaby & Friends
How much goes to the
charity?
ALL profits will be donated directly to our selected
charity after the sale of each of the limited edition of 100 pieces. Pledges for additional donations will be
accepted on behalf of the chosen charity, to maximise funds given to the chosen
charity. All setup costs and promotional
materials are donated by Comer & King Interiors and Soft Furnishings, as
the creator of this initiative.
ONLINE SHOP
What forms of payment do
you accept?
We accept all major
credit cards Visa, MasterCard, American Express via PayPal. Direct transfer PayPal payments are also
available. Merchant facilities for
domestic credit card purchases are also available with applicable surcharges –
Visa and MasterCard 2%, American Express 3%.
Direct debit payments are available for domestic purchases only. International Funds Transfers are available
upon request. Please email us directly
to obtain direct debit payment details.
Do I need a PayPal
account to purchase from this store?
No, you are not required
to have a PayPal account to purchase from this web store, however, if you do
have a PayPal account, this is the easiest method of payment.
How secure is this web
store?
All payments are
processed via PayPal, one of the most trusted payment gateways in the
world. PayPal uses the highest level of
encryption and data security to ensure your details are protected. PayPal securely shares your order and
delivery details with us, but does not share any sensitive payment information.
What is your exchange/
return policy ?
Customer satisfaction is
very important to us at Barnaby & Friends.
As these products are hand-made, certain variations and finishes are to
be expected. These limited edition
products are not returnable due to change of mind, etc. Any faulty workmanship will be repaired and/
or replaced at the discretion of Barnaby & Friends. Postage and re-delivery will be negotiated on
a case-by-case basis, keeping in mind this is a charitable web store, so
minimising external costs is obviously paramount.
SHIPPING
How long will delivery
of my order take?
As each piece will be
made available on the website once completed, we will endeavour to deliver each
limited edition piece within 1-2 weeks from order/ purchase date. International orders may take longer due to
shipping times and/ or delays, however, we will do our best to minimise any
delays in deliveries, where possible.
How much does shipping
cost?
Due to the generosity of
TLC for kids’ transport partner, TOLL Logistics, we are able to offer FREE
shipping around Australia!
With any custom orders,
which are separate to the limited edition project, deliveries within Australia
will be charged at a flat-rate shipping cost of AUD$10 via Express Post parcel
service.
Do you ship
internationally?
Yes! We ship to any country. International shipping charges are based on
individual orders. Please enquire at
time of purchase for a shipping estimate.
Import duties, taxes and charges may apply to international orders, and
these are the responsibility of the purchaser.
MORE QUESTIONS
If you have any further
questions, please feel free to contact us.
© Barnaby & Friends 2019